Fraud Is Eroding The Customer Experience

Fraud Is Eroding The Customer Experience

Posted January 12, 2020
Fraud Is Eroding The Customer Experience

  • It wasn’t that long ago that my mother finally started using Amazon.com to make purchases.
  • She was afraid someone would steal her credit card and other valuable information.
  • Trust and confidence are a big part of the customer experience. You want your customers to feel comfortable and confident about doing business with you.

    Forbes – Shep Hyken | January 12, 2020