A third of employees (30%) in Saudi Arabia who are involved in the aftermath of an incident missed important personal events, had to work overnight (26%), or suffered additional stress (23%). A quarter even had to cancel vacations (23%).
In ‘peace time’, it is best to prepare a list of steps for an IT department in case of an incident: who to inform first, who is responsible for what and what steps should be made. This helps employees feel prepared and can relieve potential panic and stress.
